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Why Choose CustomerCount?

Features

The CustomerCount Online Customer Feedback System is designed to provide, among other things, strategic insight into how your customers perceive service and value, identify buy/no-buy triggers and provide alerts to potential customer defections.

Use the CustomerCount system to maintain brand awareness, increase sales to new and current customers, and effectively optimize your resources for more comprehensive strategies and tactics.

With no installation software required, CustomerCount creates little to no strain on your current IT department while still delivering valuable feedback on your key customer touch points.

  • Survey Design
  • Customized Branding
  • Data Security
  • Reporting

Survey Design

French Language Survey

"Smart Survey" Sample

Determining which questions to ask and how best to ask them is the basis for ensuring accurate and verifiable feedback. At CustomerCount, we help you determine the length of your survey, the questions and question format to use and the best design for your survey that will maximize return rates.

Survey content and format is determined by you and built for you - CustomerCount is not an "off the shelf", cookie-cutter feedback solution
Our "Smart Survey" feature enables you to display and ask additional questions of your respondents based upon their answers to previous questions
Support of multiple question types (scale, text, radio button, multiple choice, rank order, etc.) provides ample options to ask questions of your target respondents that will generate the most accurate responses
CustomerCount can generate surveys in more than 35 languages, including:
Belgian French
Brazilian Portuguese (1)
Danish
Dutch
English
Finnish
French
German
Hungarian
Italian
Latin Spanish (1)
Latin Spanish (US)
 Norwegian
Portuguese
Russian
Europe Spanish
Swedish
English 2 (Queens English)
Chinese
Icelandic
African English
African French
Ireland English
Arabic
 Japanese
Cantonese
Greek
Korean
Malay
Hebrew
Tagalog
Thai
Indonesian
Turkish
Polish

Customized Branding

Custom Branded Survey

Custom Designed Email Invitation Template

CustomerCount supports your ability to maintain brand strategy and positioning by customizing your survey and related pre-/post-communications. Brand by location, by company or both - it is your option to choose.

Application of your company's logo, colors and fonts on the surveys and related pre- and post-survey communications to respondents
Customized email invitations to target respondents help maximize response rates
Customized post-survey communications support your ability to direct respondents to additional offers and convey other valuable marketing opportunities
Data Security

Data Security

Secure and safe, access to your respondent data is protected by state-of-the-art technology, backed up and fully redundant. Your data is just that - yours and yours alone.

All CustomerCount systems and programs are SSL protected for optimal security
Data file transfers are supported via SFTP and FTPS with PGP encryption applied as desired for maximum data security
Built-in user interface to a secure site enables you to load data files directly, or if preferred, CustomerCount can retrieve data files from your secure site
Multiple access levels allow you to provide internal users with only the access they require

Reporting

Sample Threshold Report

Sample Cross Tab Report

CustomerCount provides numerous reporting templates for you to choose from, or we can design reporting formats that best meet your business needs. With CustomerCount, you control reporting formats and who has access to these reports.

Online, real-time reporting is available 24/7 via an SSL secure site
Reports highlight when respondents score performance below a pre-determined threshold, enabling you to quickly scan reports for performance review purposes
Numerous report filters enable you to "slice and dice" respondent data in multiple ways - from an overall snapshot to pinpoint targeting to cross tabulation comparison
Report data may be exported into various formats including Excel, .CSV, PDF and HTML
Online reporting is accessible from any desktop PC, laptop PC or PDA because CustomerCount is a web-based application
Designated reports can be automatically emailed to whomever you designate on a daily, weekly or monthly basis
Email alerts are generated to immediately notify you of pre-determined actionable items based upon respondent feedback